Return Policy

RETURNED MERCHANDISE – Please call if you need to return an item. We accept returns under the following conditions:

  • Call for Return Authorization.
  • Item must be in good condition.
  • Item must be returned within 30 days of receipt.
  • Original receipt is required.
  • In most cases a restocking fee of 20% will be charged. We cannot accept returns on hazardous materials.

REPLACING MERCHANDISE – When a situation occurs where Rose Pug Honey Farm is shipping another product to you as a replacement for the damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at the time of the return of the incorrect product.

PRICES – Rose Pug Honey Farm will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Rose Pug Honey Farm is not responsible for typographical errors.

LIABILITY – Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufactur­er on sales literature or product labels.

PRODUCT SUITABILITY – Due to many state and local codes and regulations regarding sales, con­struc­tion, installation and use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all products comply with state and local codes and regulations, so before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with those codes and regulations.

HOURS – Our store in Texas is open Monday-Friday, 9:00AM ET – 5:00PM ET. Place orders by phone during our business hours at 281.299.1675 or 24 hours a day online at www.rosepughoneyfarm.com

STATE SALES TAX – When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.

HOLIDAY CLOSINGS – We are closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanks­giv­ing Day and the following Friday, Christmas Eve and Christmas Day.

CREDIT CARDS – Rose Pug Honey Farm reserves the right to pre-authorize credit and/or debit cards. No money leaves your account until the purchase clears but the hold is active until the actual transaction is settled. When there’s a hold on your account, it lowers your available balance. Rose Pug Honey Farm is not responsible for overdraft fees resulting from the pre-authorization of your card.

REFUNDS

Returned Merchandise – Please follow all instructions below when returning merchandise:

  1. The customer is responsible to pay shipping costs on all returned items.
  2. Items must be returned within 30 days of receipt.
  3. Items must be in “like new” condition.
    1. Items not in “like new” condition will be subject to a restocking fee of 30% or more depending on the state of the item returned.
    2. A copy of your original invoice is required.
      1. If you are unable to supply a copy of your invoice, please call and we may be able to get you a new copy.
      2. Rose Pug Honey Farm is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended that you include shipping insurance when returning items to us.

Exchanges-   Please follow all instructions when sending back an item for exchange:

  1. The customer will be responsible for paying return shipping costs on all returned products as well as the shipping on any new item sent in exchange.
  2. The customer is responsible to pay any cost differences for products exchanged.
  3. Exchanges must be made in within 30 days of receipt.
  4. Items must be in “like new” condition.
    1. Items not in “like new” condition will be subject to a restocking fee of 30% or more depending on the state of the item returned. This may affect any additional balance due on the item you would like to receive in exchange.
    2. A copy of your original invoice is required.
      1. If you are unable to supply your invoice, please call and we may be able to get you a new copy.
      2. We are unable to take any exchanges on items purchased directly through Amazon.com or any other 3rd
      3. Rose Pug Honey Farm is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended that you include shipping insurance when returning items to us.

Replacing Damaged or Wrong Merchandise – If items arrive damaged or the wrong merchandise was sent, please contact us so we can resolve the issue.

When a situation occurs where Rose Pug Honey Farm is shipping another product to you as replacement for damaged or incorrect product and we request the damaged or incorrect item be returned, Rose Pug Honey Farm will include a return call tag shipping label, inside the replacement package, that will expire 30 days after it is issued. The full price of any items not returned within 30 days of the receipt of your replacement order will be charged to your credit card that was used on your original purchase or billed to your Rose Pug Honey Farm account. These charges will not be refunded until we receive your return.