SHIPPING CHARGES – Customers are responsible for all shipping costs unless otherwise stated or agreed upon. Next day, 2 day and 3 day air shipments are available at an additional cost. Shipping cost is figured by dimensional weight, call 281.299.1675 for freight quote.

WEB ORDERS – Web orders placed after 4PM ET are processed the following business day. Web orders placed from Friday 4PM ET – Monday 8AM ET will not processed until Monday at 9AM ET.

SHIPPING ESTIMATES – Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.

CONVENIENT WAYS TO PAY – Visa, Discover, MasterCard, American Express, Check with Order, or Stripe (online orders).

OVERPAYMENTS – Overpayments may be refunded or credited to your account

SALES, FREIGHT & WARRANTY INFORMATION

WARRANTY – Rose Pug Honey Farm warrants its equipment to be free of defects in material and work­man­ship. If within 30 days of purchase you feel an item to be defective, please return the merchandise along with your sales receipt and Rose Pug Honey Farm will refund the purchase price along with all transportation charges. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose.

DAMAGED FREIGHT – All mer­chan­dise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.

SPECIAL ORDERS – Special orders may require a deposit. Please call 281.299.1675 for more information.

BEE SALES PICK UP IN STORE – 

You must select a pickup date from the drop-down menu when ordering.

Packages are 3lb + or – average weight, with a marked, young, mated, hygienic Italian queen.  Nucs are 5 frames of drawn comb, containing at least 3 frames of brood with a laying queen.

Occasionally dates will be changed due to unforeseen weather conditions.   If this occurs we will contact you via email or phone.

We are not responsible for information that is typed incorrectly online please make sure all your contact information is correct & current.  If you change something please let us know.  This is critical in the case of bad weather conditions!

Once your order is finalized (paid for) there is a $10 fee per package (nuc) if you change dates or cancel.   You may add to your order at no charge.

We do not contact you to remind you of your pick up once you place your order please put it down on a calendar/phone.

Bee sales are “As is” they are alive when you receive them.  Once you have picked them up they are your responsibility.   Sorry, but we cannot guarantee your success in keeping bees.

Bees must be picked up between the hours of 8:00am – 11:00am, on the pickup day.  Failure to pick up your bees results in forfeiture, no refunds will be given.

OTHER TERMS

PICK-UP ORDERS – A call before you arrive will help us serve you in the fastest manner possible. In most cases, we can have the order ready for you to pick up.

ORDER DISCREPANCIES – Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.